Question 1

Where do you deliver?

Accepted Answer

We deliver and assemble all over the United Kingdom and Ireland. If you live further afield, a delivery can be arranged by freight at an additional cost.

Question 2

Do you assemble the beds and how long does this take?

Accepted Answer

Yes we assemble the beds in your home for an additional cost. The length of time differs with each bed, we will be in your home between 2-4 hours.

Question 3

Can I assemble the bed myself?

Accepted Answer

Yes you can assemble the bed yourself as all our beds come flat packed with instructions this may differ with custom orders. We advise the bed to be assembled by us.

Question 4

Will the packaging be left with the bed?

Accepted Answer

Yes all packaging is left with the customer to dispose of.

Question 5

Are the mattresses included in the price?

Accepted Answer

No the mattresses are not included in the price. We stock single mattresses which can be added onto your order for an additional charge.

Question 6

What size of mattress do I need for my bed?

Accepted Answer

All our beds come built to fit a standard single mattress (190cm x 90cm) or a standard double mattress (190cm x 135cm). All mattress information will be included in the description section of each specific bed.

Question 7

What depth of mattress do I need?

Accepted Answer

We recommend all mattresses to be no deeper than 7 inches. This ensures there is a sufficient safety rail around the top bunk and space between the bottom bunk and top bunk.

Question 8

How long will it take for my bed to arrive?

Accepted Answer

Our current waiting time is 10-12 weeks. We will contact you 3 weeks before your delivery to make sure you are available. If there is a delivery in your area and a space for you to be added we will contact you before the 10-12 weeks.

Question 9

What materials are used?

Accepted Answer

All of our bunks are made with moisture resistant, engineered board. (MR-HDF) Then with Poplar Slats also pine supports below the bunks.

Question 10

What are the measurements of the bed?

Accepted Answer

All measurements are within the description of each bed.

Question 11

Can you come out and measure the room?

Accepted Answer

Unfortunately, due to waiting times etc we cannot offer this service. The room should be measured accurately by the customer to ensure the bed will fit.

Question 12

Can I get the bed in a different colour?

Accepted Answer

All our bed frames come in white. We can add colour to drawers for an additional cost.

Question 13

Can a slide be added to my bed?

Accepted Answer

Yes a slide can be added to any of our beds.

Question 14

How do I know what side the steps go on?

Accepted Answer

The steps go on the left or right as you look at the bed.

Question 15

Will the bunk bed hold an adult?

Accepted Answer

Our bunk beds will hold up to 17 stone.

Question 16

Do you offer finance?

Accepted Answer

Yes we have a few finance options Clearpay,Snap,Humm andKlarna.

Clearpay option can be used for totals up to £1000 and paid over 6 installments.

Klarna option can be used for any total and paid over 12 months 0% interest.

Snap is also for 12-24-36 months

Humm is avilable for anyone in Ireland.

(Credit check will be required for any finance option)

Question 17

If I pay the 10% deposit when do I pay the final balance?

Accepted Answer

The final balance is paid on the day of delivery by bank transfer, card payment by phone or cash. Please see bank details below.

M K Furnishings LTD

Account number : 71008598

Sort Code : 60-83-71

IBAN: GB15SRLG60837171008598

BIC: SRLGGB2L

Question 18

How do I cancel my order and will I receive my deposit?

Accepted Answer

Please phone the freephone or contact the online chat to cancel your order. All deposits are non-refundable, deposits can be transferred to a later date.

Question 19

What time can I contact somebody by phone?

Accepted Answer

Our phone lines are open Monday, Tuesday, Thursday and Friday between the hours of 9am – 5pm.

Question 20

Can I view a bed before purchasing?

Accepted Answer

Yes we have a showroom in our factory with a select number of our beds. Please phone the freephone or contact the online chat to book a viewing.

Question 21

What is the warranty with the bed?

Accepted Answer

Our warranty covers 12 months from day of delivery. If a bed has been damaged an investigation will be carried out to confirm if this is a manufacturing fault.

Question 22

Does the bed comply with health and safety regulations?

Accepted Answer

Yes we use only Grade A materials for our beds. We also follow all regulations when manufacturing the bed.

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